Navigating Challenges in Self Storage Property Management
Managing a self storage property has some challenges, such as employee turnover or security concerns. Working with a property management company helps to address these and other issues; you can trust the company to operate the facility that enables your business to thrive. Here are a few ways to navigate the challenges in self storage property management:
Prioritize Enhanced Security
Reliable self storage property management companies offer security measures and are transparent about how they protect your facility. A good storage facility should have well-lit spaces and safe walkways, free from hazardous potholes and bumps. Effective security features are designed to protect client belongings from potential damage or theft. Management companies use various measures, including:
- Gate access: Restricts unauthorized people from going into the property.
- Sturdy locks: Keep the client’s items secure.
- On-site guards: Offer quick response and preventative intervention.
- Surveillance cameras: Provide backup feed in case an audit is necessary.
- Motion detectors: Help detect movement within specific spaces in the facility.
- Smoke detectors: Notify on-site personnel in case of a fire emergency.
- Alarm systems: Feature triggers that help deter break-ins.
Assess Staff Availability
Some self storage facilities need round-the-clock staff availability, especially if they allow self-regulated day and night access. Look for management teams with trained staff who have experience running self storage facilities; the staff should be readily available for inquiries when you or your clients request it. Ask the management company how they handle staff turnover and their hiring process. Choose companies that conduct comprehensive background checks and have streamlined hiring procedures. Some companies may not have on-site personnel, but they still provide reliable remote customer service. A present, helpful, and responsive support is a strong indicator of a well-run facility.
Review Access Hours
Some clients prefer a self storage facility that they are able to access conveniently during the day or night. Although management companies may restrict access hours, some teams offer more time for clients. Consult the management company to find out if they provide 24/7 access; such arrangements give clients more control over their access schedule.
Self storage facilities may have limited office hours during holidays, but the access hours remain the same. This prevents issues from clients who need to retrieve or store items during this time. Inquire about access hours before hiring a management company to determine whether the access policy aligns with your requirements. You can review the access options, which sometimes include keypads, mobile apps, and physical keys. Some management companies use modern technology, but they offer various ways for clients to access their self storage unit.
Assess Maintenance Plans
A clean, well-maintained facility helps protect client belongings. Reputable management companies conduct regular inspections to address issues, such as leaking roofs, damaged foundations, or broken gates. Such signs signal poor management and unreliable services, so visit the facility occasionally for personal evaluation. Before hiring a company, ask about their assessment of the facility and what changes they suggest.
Inquire about future maintenance schedules and how they plan to upgrade the facility. Prioritize clean, safe, and organized spaces. Your facility should look clean and attractive to draw more clients. Provide the company you hire with previous maintenance or audit reports to help them identify immediate and future renovations; you can also request frequent updates, including pictures or video evidence of all improvements.
Work With Self Storage Property Management
Owning a self storage unit involves finding an experienced management team that makes sure the property is well-maintained and runs smoothly. Some companies can train managers and help with daily operations. Speak to a self storage property management company today to find out more about their services.
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